Introduction

Welcome to Kasama Hospitality group (“we,” “us,” “our”).  By accessing our website www.kasamahg.com and using our services, you agree to comply with and be bound by the following terms and conditions (“Terms”).  Please read these Terms carefully before using our services.

Services

Establishing a regular cleaning routine can make the task less overwhelming. Break down chores into daily, weekly, and monthly tasks to ensure every part of your home gets attention.

  • Scope of Services: We provide luxury residential and commercial cleaning services as described on our website.  The specific details of each service will be agreed upon during the booking process.  
  • Service Availability: Our services are subject to availability.  We reserve the right to refuse service at our discretion.

Booking and Payments

  • Booking Process: Clients can book our services online, via phone, or email.  Bookings are confirmed once we receive a deposit or full payment as agreed upon. 
  • Payment Terms: Payment is due upon receipt of the invoice.  We accept online bank transfers, bank deposits, and gcash.  Late payments may incur additional charges.

Cancellations and Rescheduling

  • Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled service.  Cancellations made within this period will incur a cancellation fee. Cancellations made within 24 hours of the scheduled service are non-refundable. The deposit paid will be forfeited to cover scheduling and administrative costs. Exceptions may be made in cases of genuine emergencies, provided that official documentation (e.g., a medical certificate or formal notice) is submitted within 48 hours of the cancellation request. Approval is at the discretion of management.
  • Rescheduling: Clients can reschedule their appointments within 24 hours’ notice without any penalty.  Rescheduling requests made within this period may incur additional charges.

Client Responsibilities

  • Access to Premises: Clients must provide access to the premises at the scheduled time. Failure to provide access may result in a cancellation fee.
  • Approved and Secured work permit: Clients who live in a condominium must have an approved and secured work permit for access to their unit on the day of service. Failure to do so may result in a cancellation / rescheduling fee and possible cancellation of service on that day.
  • Safety and Hazards: Clients must inform us of any potential hazards or specific instructions for handling certain areas or items in the premises.
  • Valuables: Clients are advised to secure or remove valuables from the areas to be cleaned. We are not responsible for any loss or damage to valuables not secured or removed.
  • Pets: Clients are responsible for ensuring that all pets are vaccinated and do not pose a threat to our members of staff. Should any incident occur between our staff members and clients pets, it will be the clients responsibility to shoulder any possible medical costs.

Privacy and Confidentiality

  • Privacy Policy: We are committed to protecting your privacy.  Please refer to our Privacy Policy (INSERT OUR LINK TO PRIVACY POLICY) for detailed information on how we collect, use, and protect our personal information.
  • Confidentiality: Our staff is trained to handle client information and property with the most confidentiality and discretion.

Intellectual Property

  • Website Content:  All content on our website, including text, images, logos, and graphics, is the property of Kasama Hospitality Group and protected by intellectual property laws.  Unauthorized use of our content is prohibited.

Modification to Terms

  • Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and the updated Terms will be effective immediately upon posting.  Your continued use of our services constitutes acceptance of the revised Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Kasama Hospitality Group
The Trade and Financial Tower, Unit 1206
32nd Street cor. 7th Avenue
Bonifacio Global City, 1634
Philippines

Introduction

Welcome to Kasama Hospitality group (“we,” “us,” “our”).  By accessing our website www.kasamahg.com and using our services, you agree to comply with and be bound by the following terms and conditions (“Terms”).  Please read these Terms carefully before using our services.

Services

Establishing a regular cleaning routine can make the task less overwhelming. Break down chores into daily, weekly, and monthly tasks to ensure every part of your home gets attention.

  • Scope of Services: We provide luxury residential and commercial cleaning services as described on our website.  The specific details of each service will be agreed upon during the booking process.  
  • Service Availability: Our services are subject to availability.  We reserve the right to refuse service at our discretion.

Booking and Payments

  • Booking Process: Clients can book our services online, via phone, or email.  Bookings are confirmed once we receive a deposit or full payment as agreed upon. 
  • Payment Terms: Payment is due upon receipt of the invoice.  We accept online bank transfers, bank deposits, and gcash.  Late payments may incur additional charges.

Cancellations and Rescheduling

  • Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled service.  Cancellations made within this period will incur a cancellation fee. Cancellations made within 24 hours of the scheduled service are non-refundable. The deposit paid will be forfeited to cover scheduling and administrative costs. Exceptions may be made in cases of genuine emergencies, provided that official documentation (e.g., a medical certificate or formal notice) is submitted within 48 hours of the cancellation request. Approval is at the discretion of management.
  • Rescheduling: Clients can reschedule their appointments within 24 hours’ notice without any penalty.  Rescheduling requests made within this period may incur additional charges.

Client Responsibilities

  • Access to Premises: Clients must provide access to the premises at the scheduled time. Failure to provide access may result in a cancellation fee.
  • Approved and Secured work permit: Clients who live in a condominium must have an approved and secured work permit for access to their unit on the day of service. Failure to do so may result in a cancellation / rescheduling fee and possible cancellation of service on that day.
  • Safety and Hazards: Clients must inform us of any potential hazards or specific instructions for handling certain areas or items in the premises.
  • Valuables: Clients are advised to secure or remove valuables from the areas to be cleaned. We are not responsible for any loss or damage to valuables not secured or removed.
  • Pets: Clients are responsible for ensuring that all pets are vaccinated and do not pose a threat to our members of staff. Should any incident occur between our staff members and clients pets, it will be the clients responsibility to shoulder any possible medical costs.

Privacy and Confidentiality

  • Privacy Policy: We are committed to protecting your privacy.  Please refer to our Privacy Policy (INSERT OUR LINK TO PRIVACY POLICY) for detailed information on how we collect, use, and protect our personal information.
  • Confidentiality: Our staff is trained to handle client information and property with the most confidentiality and discretion.

Intellectual Property

  • Website Content:  All content on our website, including text, images, logos, and graphics, is the property of Kasama Hospitality Group and protected by intellectual property laws.  Unauthorized use of our content is prohibited.

Modification to Terms

  • Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and the updated Terms will be effective immediately upon posting.  Your continued use of our services constitutes acceptance of the revised Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Kasama Hospitality Group
The Trade and Financial Tower, Unit 1206
32nd Street cor. 7th Avenue
Bonifacio Global City, 1634
Philippines